FREQUENTLY ASKED QUESTIONS

Q.       Questions, suggestions? We’re happy to help!
Do you have questions about products, want to register as a customer, place an order, or need our help in another way?
You are welcome to send us an e-mail to  info@keenclean.co.uk  or just give us a call. You can contact Customer Service on +44 7377080055

01.  DO YOU SHIP INTERNATIONALLY?

02.  WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

03.  HOW CAN I CANCEL OR CHANGE MY ORDER

04.  HOW CAN I RETURN A PRODUCT?

05.  HOW LONG WILL IT TAKE TO GET MY PACKAGE?


1. Who can order from the TechCor Limited eShop www.keenclean.co.uk
Sole traders, legal entities and registered partnerships with registered office in Germany can order from TechCor Limited eShop www.keenclean.co.uk

2. Log on using e-mail address and password
You log on using your e-mail address and password. To do this, click on “My Account”.
Then enter your logon details in the appropriate fields.
Have you forgotten your password? Click on “Forgotten password” to generate a new one.
If you don’t yet have any access details, you can also register in this area. Please complete all the mandatory fields.

3. How long will registration take?
Once we have received your registration, we immediately verify it and approve you in 1-3 working days for the eShop. We will send you a confirmation e-mail when you have been approved.

4. Where do I manage my customer details?
The “My account” area offers a broad range of options for viewing and managing your details.
Log on using your access details.
The options shown below appear in the “My account” menu. Click on them to view your details, or change your password and delivery address.
If you want to change your billing address, please send an e-mail to eshop@boellhoff.de. We will make the change with immediate effect.

5. Where can I find information about my orders?
Your order history appears under “My account”.
This gives you an overview of your orders and the status of each individual order.

6. Who can advise me if I have questions about items?
You are welcome to contact Customer Service by e-mail or telephone.
Please send an e-mail to info@keenclean.co.uk or just give us a call on +44 7377080055

7. Do you apply special terms to large orders?
When you log on you will be shown the customer-specific prices for different order volumes.
Please send your enquiry (item number and quantity) to info@keenclean.co.uk if you need a price for a different quantity. We will contact you as soon as possible.

8. Why can’t I see a price?
You have to log on to see the prices.
Please register for the eShop if you don’t yet have any access details. You can do this using the links on the homepage under “Register”, or at the top of the page.

9. Which payment methods does TechCor Limited eShop www.keenclean.co.uk  accept?
It’s easy to pay against invoice in the eShop.

10. Why haven’t I received my goods?
You can check your order status under “My account”, “Order History”.
The current status is shown for each order.
If you have any other questions, please contact Customer Service on +44 7377080055 or e-mail us at info@keenclean.co.uk

11. How do I return items?
If you want to return an order, please use the contact form or e-mail info@keenclean.co.uk.
Customer Service will contact you to discuss what to do next.

12. What does a delivery period of more than 5 days mean?
If we quote a delivery time of more than 5 days, it means we do not currently have the item in stock in the Logistics Centre. We will be happy to order these items for you on request.